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Frequently
Asked Questions

1 / Fabrication

All of our creations are crafted entirely by hand in our workshop located in Montreal, Quebec (Canada). This involves sculpting our own designs, creating our own molds, and hand-pouring and finishing each cast. We do not use any 3D prints.

Please note: The sculptures start as life-size skull casts, which are then re-sculpted and modified by special FX artist Remy Couture. You can explore more of his work at www.remyfx.com.

2 / Materials

All products are crafted from high-quality, heat-resistant resin that is safe for plants and aquariums, ensuring they won't warp even when exposed to sunlight all day.

Each item is hand-painted using mixed media that is durable, scratch-resistant, and weatherproof. However, we still recommend treating your handmade purchases with care! :P

3 / Purchasing & Shipping

Vert Tèbre operates seasonally, releasing small batches in the summer and winter. To stay informed, subscribe to our newsletter.

Note: Shipping fees will not be included at the time of purchase (set at $1). We will manually calculate shipping fees as we process your order and send you a PAYLINK. Payment for shipping via PAYLINK must be completed within 7 days for your order to ship.

PROCESSING TIMES

After your purchase, we need 1-3 business days to process and pack your order. Once packed, we will manually calculate shipping fees and send you a PAYLINK (make sure to check your spam/junk folder).

SHIPPING FEES

Payment for shipping via PAYLINK must be made within 7 days to ensure your order ships. If payment is not received within this timeframe, your item(s) will be restocked without reimbursement.

 

Shipping fees vary significantly as they are based on package dimensions, weight and location. We aim to keep fees fair for everyone, which is why we choose to calculate each package individually.
 

Average fees:

- Canada: $20 CAD for a fetal skull, $40 CAD for a spine set.

- U.S.: $35 CAD for a fetal skull, $65 CAD for a spine set.

The above fees are averages and not official.  All shipping fees include tracking and coverage.

*Packages MAY be subjected to customs/duties.

SHIPPING TIMES
- Local (Montreal): up to 1 business day
- Regional (Quebec): up to 3 business days
- National (Canada): up to 7 business days
- United States: up to 7 business days
- International: 14 days or more - CURRENTLY PAUSED*
Due to significant suspensions and increased costs for international shipping, we have temporarily paused this service.

IN-SHOP PICKUP

We understand that shipping fees can be high, so we offer in-shop pickups to help you save on costs.

4 / Returns & Exchanges

CANCELLATIONS

We DO NOT accept cancellations. We encourage you to email us at info@verttebre.com if you have any questions about your order.

RETURNS

We DO NOT accept returns. All sales are final therefore please choose your purchase(s) wisely.​

EXCHANGES

We DO accept exchanges ONLY if your items were damaged in transit. In the event that you do receive a damaged product, please send us an email at info@verttebre.com that includes your order number, a description of the damaged product and photographic evidence of both the item, and the packaging.

*To be eligible for an exchange please contact us within 3 days of receiving your item. 

*We are not responsible for return shipping costs, nor are shipping costs refundable.

5 / Pre-Orders

We occasionally provide the chance to pre-order.

Please note that fabrication delays may take between 4 to 8 weeks before your order is shipped. We kindly ask that you refrain from inquiring about your order until after the 8-week period.

Since each piece is handmade and painted, no two items will be identical. Therefore, minor color variations should be anticipated (please keep in mind that screens, monitors, and lighting can influence appearance). We will offer two options for bone coloring: lighter patina and darker patina.

For details on shipping and return policies, please refer to the information above.

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