Candle Holder

As of April 2025:

Shipping fees are calculated for each product individually, based on the weight, dimensions, and destination of the package.

​If you choose to combine multiple products into one shipment, we will refund any excess shipping fees (if applicable). However, please note that some items must be shipped separately due to their size, weight, or fragility to ensure they arrive safely. If your package combines multiple products, the refund will take effect approximately 5 days after your item ships.

​All shipments include tracking and insurance for your peace of mind.

Packages MAY be subjected to customs/duties.

SHIPPING TIMES
- Local (Montreal): up to 1 business day
- Regional (Quebec): up to 3 business days
- National (Canada): up to 7 business days
- United States: up to 7 business days
- International: 14 days or more - CURRENTLY PAUSED*
Due to significant suspensions and increased costs for international shipping, we have temporarily paused this service.

​IN-SHOP PICKUP

We understand that shipping fees can be high, so we offer in-shop pickups to help you save on costs.

CANCELLATIONS

We DO NOT accept cancellations. We encourage you to email us at info@verttebre.com if you have any questions about your order.

​RETURNS

We DO NOT accept returns. All sales are final therefore please choose your purchase(s) wisely.​

​EXCHANGES

We DO accept exchanges ONLY if your items were damaged in transit. In the event that you do receive a damaged product, please send us an email at info@verttebre.com that includes your order number, a description of the damaged product and photographic evidence of both the item, and the packaging.

*To be eligible for an exchange please contact us within 3 days of receiving your item.

*We are not responsible for return shipping costs, nor are shipping costs refundable.